Return Policy
Return Policy
1. Return Eligibility
- Items must be returned within 15 days of receipt.
- Products must be unused, in their original packaging, with tags and in the same condition as when received.You’ll also need the receipt or proof of purchase.
- Certain items, such as perishable goods, custom products, and personal care items, are non-returnable.
2. Return Process
- To initiate a return, please contact our customer service team at [info@scott3.com] with your order number and reason for return.
- Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4. Exchanges
- If you need to exchange an item for a different size or color, please contact us at [info@scott3.com]. Exchanges are subject to product availability.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [www.scot3@gmail.com] with photos of the damage. We will arrange for a replacement or refund.
7. Contact Information
- For any questions or concerns regarding your return, please contact our customer service team at [info@scott3.com] or chat us on website.